Measuring Pagespeed and Customer Engagement - Web Performance

Measuring Pagespeed and Customer Engagement

Recently we started using Google Pagespeed here at, and one of the cool features you can do with it is split traffic, so half of your customers get no pagespeed, and the other half get pagespeed turned on. With this approach you can actually measure how pagespeed does across your entire site, as well as drill down and look at its effects on individual pages, or even divide performance by country or continent.

Screen Shot 2013-03-21 at 10.07.30 AM

As you can see, the effects on our top four most popular pages were mixed. The most improved page was the list of product features, which saw a 24% speedup. The Load Tester LITE page saw no improvement at all, while the homepage saw a modest improvement of 10%.

Looking at the performance from the US across the entire site, on the whole there was an improvement of 14%, which isn’t amazing, but is pretty darn nice for basically no work on our part.

Average Web Page Load Times

The big question, though, isn’t really what happened to the page load times, but rather, did the improvement in speed help improve any of the other metrics you track on a website such as customer engagement or conversions? In our case, the site was already pretty fast, so I didn’t expect to see much, if any change, and as expected important metrics such as conversions stayed the same. There was, however, an interesting change in how long people stayed on the site:

Average Visitor Duration

The amount of time a visitor spent on the site increased by around 20%, and this was consistent on a day to day basis as well; the visitors seeing the pagespeed version of the site hung around longer and read more. I have a feeling that if I’d let the experiment run longer we’d eventually have seen an effect on sales, but after a week I’d seen enough to turn on pagespeed for the entire site.


10 April 2013 matterbury

Did you see any change in bounce rate?

10 April 2013 Michael Czeiszperger

The bounce rate was only .7% different, so essentially unchanged.

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