Technical Support

Need Help?

We believe having the best software and service solutions doesn’t mean much if you can’t offer your customers world-class support when they need it. Our approach is unique to the software industry: Rather than put a wall between customers and our engineers, we bring them together.

Each engineer is responsible for the code they write. When you contact our support department, you’ll speak with someone who knows how to solve your issue and has the authority to handle it immediately.


  • Manuals

    Full documentation on all Web Performance software products.

  • Tutorials

    Step-by-step instructions and how-to’s to help you learn

  • Videos

    Watch a load testing expert take the software through its paces

  • Downloads

    Get the latest installer or find older versions

Legacy Products

Web Performance Trainer™ has been transformed into The Web Performance Load Tester™. We can still answer questions about this product, but all new features and bug fixes are being made to the new product line.

Web Performance Trainer Support


Copyright © 2018 Web Performance, Inc.

A Durham web design company


For Prices Call (1) 919-845-7601 9AM-5PM EST

After hours? Prefer email? Just complete this form and we will get back to you as soon as possible with a quote. Please note: Technical support questions should be posted to our online support system.

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Our experienced performance engineers have tuned hundreds of systems for companies large and small, and know just where to look, saving you time to market and money. We'll run your website through a complete performance evaluation, then tell you exactly how many users your site can support, including such important details as the effects of "the last mile." We'll also pinpoint potential problem areas and give you a full report detailing what needs to be fixed and where.

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Product Needs

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When a test isn't working it can hold up the entire development schedule. Let us help make your testers much more productive.

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