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Maintenance, Support, and Upgrades

New purchases of Load Tester™ come with no support (DIY), basic support, or premium support, all available right in the shopping cart. Note: support is provided during normal business hours only. Support covers normal product operation, but excludes consultation on the interpretation of test results, and excludes actually configuring test cases, both of which which are handled on a consulting basis.

Support Contracts

Feature DIY/No Support Premium Basic Consulting
License Help Yes Yes Yes
New Releases Yes Yes Yes
Support Turnaround Yes Yes24 Hours Yes3 Business Days
Phone Support Yes Yes Yes
Email Support Yes Yes Yes
Test Case Configuration Yes Yes Yes Starts at $1,000US/test case
Results Analysis Yes Yes Yes Starts at $750US
Bug Fixes Yes Yes Yes

Questions

What are some examples of what is NOT covered?

Questions like "why is my server slow" and "how should I configure my webserver" are considered to be out of the scope of a support contract, as they can potentially take days or weeks of work. If you'd like help tuning or debugging your web-based application please take a look at our services.

Where can I purchase a support contract?

Login to the license manager, and a link to purchase support online will appear next to each of your licenses.

What happens when support expires?

The Load Tester PRO™ license is permanent, and you can continue to use the product after support expires, however support will be limited to the Community level.

How to I upgrade my old license for Load Tester™ or Web Performance Trainer™?

The purchase of either Premium or Basic Support includes upgrades from any previous release to the current release.

What is Community Support?

Community support is help from fellow Load Tester PRO™ or LITE™ users. Help is available from Web Performance personnel on a best effort basis.

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For Prices Call (1) 919-845-7601 9AM-5PM EST

After hours? Prefer email? Just complete this form and we will get back to you as soon as possible with a quote. Please note: Technical support questions should be posted to our online support system.

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Our experienced performance engineers have tuned hundreds of systems for companies large and small, and know just where to look, saving you time to market and money. We'll run your website through a complete performance evaluation, then tell you exactly how many users your site can support, including such important details as the effects of "the last mile." We'll also pinpoint potential problem areas and give you a full report detailing what needs to be fixed and where.

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