New purchases of Load Tester™ come with no support (DIY), basic support, or premium support, all available right in the shopping cart. Note: support is provided during normal business hours only. Support covers normal product operation, but excludes consultation on the interpretation of test results, and excludes actually configuring test cases, both of which which are handled on a consulting basis.
|Support Turnaround||24 Hours||3 Business Days|
|Test Case Configuration||Starts at $1,000US/test case|
|Results Analysis||Starts at $750US|
Questions like "why is my server slow" and "how should I configure my webserver" are considered to be out of the scope of a support contract, as they can potentially take days or weeks of work. If you'd like help tuning or debugging your web-based application please take a look at our services.
Login to the license manager, and a link to purchase support online will appear next to each of your licenses.
The Load Tester PRO™ license is permanent, and you can continue to use the product after support expires, however support will be limited to the Community level.
The purchase of either Premium or Basic Support includes upgrades from any previous release to the current release.
Community support is help from fellow Load Tester PRO™ or LITE™ users. Help is available from Web Performance personnel on a best effort basis.